Asked Questions (FAQ)
At PrimeNestso LLC, we want your shopping experience to be seamless and enjoyable. Below are answers to some of the most common questions about our handmade baskets, handbags, furniture, and services. If you don’t find the answer you’re looking for, please contact us at bambooesa@gmail.com or +84 964 026 366.
1. What products does PrimeNestso LLC offer?
We specialize in handmade baskets, handbags, and furniture, crafted with premium materials and creative designs. Each piece is made by skilled artisans, ensuring high quality and unique aesthetics. Explore our full collection at primenestso.shop.
2. Are your products really handmade?
Yes! Every item in our collection is crafted by hand using traditional techniques combined with modern design. Slight variations in color or texture are a testament to the artisanal process and add to the uniqueness of each piece.
3. Where do you ship?
We proudly ship across the United States and internationally. Please review our Shipping Policy for detailed information on shipping methods, costs, and estimated delivery times.
4. What payment methods do you accept?
We offer secure payments through Stripe, accepting:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- Apple Pay
- Google Pay
For more details, see our Payment Methods page.
5. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s progress. If you have trouble tracking your order, contact us at bambooesa@gmail.com.
6. What is your return policy?
We offer a 30-day return period for eligible items in their original condition. Please see our Refund and Return Policy for full details on eligibility and the return process.
7. How long will it take to receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method via Stripe.
8. Are your products eco-friendly?
Yes! We are committed to sustainability and partner with artisans who use eco-conscious materials and methods whenever possible. Our products are designed to be durable, reducing the need for frequent replacements.
9. Can I customize a product?
At this time, we do not offer customization for our standard products. However, we’re always open to feedback! Contact us at bambooesa@gmail.com to discuss your ideas.
10. How do I contact customer support?
Our team is here to help! Reach out via:
- Email: bambooesa@gmail.com
- Phone: +84 964 026 366
- Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
See our Contact Us page for support hours and additional details.
Have more questions? We’re here to assist! Visit primenestso.shop or contact us today.